Return Policy Page
Return & Refund Policy
Welcome to OnKart.pk — your trusted multi-vendor shopping platform.
To keep the marketplace fair for both customers and sellers, we’ve outlined our clear return, refund, and seller handling policies below.
Customer Return Policy
1. Return Period:
Customers can return products within 7 days of delivery.
2. Eligible Returns:
A return will only be accepted if:
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The product is unused, unwashed, and in original condition.
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It includes original packaging, tags, and accessories.
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It is not damaged, broken, or altered after delivery.
3. Return Process:
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Go to My Orders → Request Return
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Choose reason & upload photos if needed
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Our team reviews within 48 hours
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Product will be picked or dropped as per courier instructions
4. Refund:
Refunds are processed only after the product passes our quality check.
If approved, refund is issued within 5–10 working days to the original payment method.
5. Cancellations:
You may cancel your order before it is shipped for a full refund.
Once shipped, the order can only be processed through a return request.
Need Help?
For return, refund, or seller account support, please contact:
Email: info@onkart.pk
Website: https://www.onkart.pk
Address: OnKart.pk Headquarters, Kahuta, Pakistan
